We want to hear from you! AmWest Funding strives to provide best in class customer service. If you have encountered a problem with your loan in process, your Loan Officer at AmWest Funding or at your Mortgage Broker should always be your first point of contact. If they are unavailable or if this is a problem you would rather the Corporate Office handle, please contact us at the following:
Consumers wishing to file a complaint against a mortgage banker or a licensed mortgage banker residential
mortgage loan originator should complete and send a complaint form to the Texas Department of Savings and
Mortgage Lending, 2601 North Lamar, Suite 201, Austin, Texas 78705. Complaint forms and instructions may
be obtained from the department’s website at
www.sml.texas.gov. a toll-free consumer hotline is available at 1-877-276-5550.
The department maintains a recovery fund to make payments of certain actual out of pocket damages sustained by borrowers caused by acts of licensed mortgage banker residential mortgage loan originators. A written application for reimbursement from the recovery fund must be filed with and investigated by the department prior to the payment of a claim. For more information about the recovery fund, please consult the department’s website at www.sml.texas.gov.
We hope our website gave you all the information you needed. If you have any further questions or would like more detailed directions feel free to contact us using the following form. We look forward to talking to you.